This policy defines the ways in which information from the COVA Haywards website is collected and used. It indicates how visitors to the website can access information that COVA Haywards holds and when and if personal information will be shared with third parties.

Who does this policy apply to?

This policy applies to visitors to COVA Haywards websites, including clients, potential clients, employees, potential employees, contractors and interested parties.

Policy Statement

COVA Haywards respects the privacy rights of all individuals visiting the COVA Haywards website and is committed to collecting and storing personal information in an ethical and appropriate manner. We are also committed to ensuring that all our directors, managers, employees and agents comply with our policies and obligations under privacy legislation currently in force in Australia. COVA Haywards has adopted the National Privacy Principles contained in the Privacy Act, 1988 (Cth) of the Commonwealth Government of Australia for the purposes of developing these policies.

Why do we collect personal information?

When you visit COVA Haywards, our service provider may record your server address, domain name, the date and time of your visit to this site and the pages you viewed. This information is used for statistical and website development purposes only. We collect personally identifiable information that is specific and volunteered by visitors to COVA Haywards websites. This information may include your name, title, company, address, contact telephone number and email address. We may also request other personal information about you as part of an Online Application for current employment opportunities, surveys, and special offers or when you request particular services.

This information is typically used for accessing specific site areas and reference material, information requests, submitting resumes and ensuring that communications are relevant. COVA Haywards is committed to complying with the Australian SPAM Act, 2003, which relates to how companies deal with “electronic messaging”. This act outlines strict guidelines that aim to ensure that any electronic mail includes the following provisions:

Consent. Electronic messages of a commercial nature can only been sent to individuals who have given ‘direct or inferred’ consent. We will not send you electronic communications without your consent.

Identify. All electronic messages of a commercial nature must clearly identify the Company responsible for sending the message. Any electronic communication we send will be readily identified as originating from COVA Haywards.

Unsubscribe – All electronic messages of a commercial nature must contain a functioning ‘Unsubscribe’ facility that is in operation for a minimum of 30 days. You will have the option to cease any electronic communications from COVA Haywards at any time.

Where we have obtained your consent, we may send you promotional information from time to time, including details of current issues, future events, or seminars. If you no longer wish to receive this information you may remove your name from our list by either; following the ‘Unsubscribe’ instructions contained within the email


e-mailing us at with your full name and email address details. Once you have requested to Unsubscribe from receiving Electronic messages from COVA Haywards you will receive electronic confirmation you have been removed from the list within 5 working days.

Information will not be disclosed to third parties without your consent, except where it is provided to a contractor or supplier for the purposes of undertaking services which are required for the ordinary administration of the COVA Haywards business and where required by applicable law.

You can access, change or delete the information we keep about you.

All personal information kept about you is available at any time via direct email request. To access your information, send an email to with details of your request.

Links to other websites

This privacy policy only applies to the COVA Haywards site. COVA Haywards is not responsible for the privacy practices of organisations linked to our website. Before disclosing your personal information on any other website, we suggest you examine the terms and conditions of use.

Enquiries, complaints and contact details

Anyone who requires further information regarding the COVA Thinking Pty Ltd privacy practices or believes that there has been a contravention of stated privacy policies or a breach of the Privacy Act,1998 should contact

Future Change

COVA Haywards reserves the right to amend its privacy policy at any time for any reason. An updated version of the policy will be posted on the website.

Supporting Documents

Privacy Policy PLHR27

Relevant Legislation

Privacy Act, 1988 (Cth)

SPAM Act, 2003